Shipping policy
Where we deliver
We currently deliver to addresses in the United Kingdom only. We're not shipping internationally yet — if you're outside the UK and would like our rubs, email hello@forgeandfyre.co.uk and we'll let you know when that changes.
Delivery costs
- UK standard delivery: £2.95
- Free UK standard delivery on orders of £50 or more
The delivery charge is shown at checkout before you pay, so you'll always see the full cost before confirming your order.
Dispatch and delivery times
We blend and pack in small batches, so please allow 3–5 working days for your order to be dispatched. Once it's on its way, standard delivery usually takes a further 2–3 working days.
Working days are Monday to Friday, excluding UK bank holidays. Orders placed at a weekend or on a bank holiday are processed from the next working day.
All delivery times are estimates and aren't guaranteed. In law, we'll deliver your order without undue delay and in any event within 30 days of the day after you place it, unless we've agreed something different with you.
Tracking your order
You'll get an email confirming your order straight away, and a second email when it's been dispatched. If you haven't received a dispatch confirmation within 5 working days, please check your spam folder and then get in touch.
Delivery address
Please double-check your delivery address at checkout. We're not able to change the address once an order has been dispatched, and we can't take responsibility for orders delivered to an address that was entered incorrectly. If you spot a mistake, email us immediately and we'll change it if the order hasn't gone out yet.
Delayed, lost or damaged parcels
If your parcel is taking longer than expected, please contact us and we'll chase it with the carrier.
If your order arrives damaged, or items are missing or broken, email hello@forgeandfyre.co.uk with your order number and a photo where possible. We'll replace or refund it — you won't be out of pocket. Please tell us within a reasonable time of delivery so we can raise it with the carrier.
Your order is our responsibility until it's delivered to you. If it goes missing in transit, that's on us to resolve, not you.
Storing your seasonings
Our rubs are shelf-stable and don't need refrigerating. Store them somewhere cool and dry, out of direct sunlight, with the lid closed. Best-before dates are printed on each jar.
Changed your mind?
See our Refund policy for how to cancel or return an order, including your statutory right to cancel within 14 days.